7 Steps to Create a Culture That Works

April 9, 2013 by  
Filed under Business

All InManagers in companies would definitely wish to have a strong and positive culture in the organisation where employees buy into their ideas and cause, and are engaged to do their best for the company. However, it’s not easy to build a culture and this would take time and much work.

Fortunately, the new book, All In: How the Best Managers Create a Culture of Belief and Drive Big Results, by Adrian Gostick and Chester Elton, comes in handy to provide practical advice for managers on creating a culture that works. The authors introduce the following 7 steps:

1) Define Your Burning Platform (Supply the Why)

Identify and define the key “burning” issue so that you can motivate your employees to believe in your vision and strategy. Help your employees to understand what’s at stake, and provide clarity on the ways everyone can do their part.

2) Create a Customer Focus (Are You Listening?)

Provide channels for employees to report issues they see on the frontlines, reward them for spotting important issues, and empower them to respond to the challenges.

3) Develop Agility (Helping Employees Deal with Change)

Be more agile at managing change and help to guide employees through the changing marketplace. Make decisions promptly, take action on issues raised by employees, and behave in alignment with company values.

4) Share Everything (Generating Trust Through Transparent Communication)

Communicate properly and openly to build trust from employees. Character-based trust moves an organisation forward and is created by your consistent behaviour, adherence to principles, openness, honesty and dependability.

5) Partner with Your Talent (What’s in It for Me?)

Help employees feel like valued and contributing partners in the business. Foster a sense of connection and growth in your employees, and clarify career opportunities.

6) Root for Each Other (Develop a Culture of Appreciation and Goodwill)

Help your employees recognise what they value most about each other. Develop top-down and peer-to-peer recognition to reinforce the right behaviours.

7) Establish Clear Accountability (Turning a Negative into a Positive)

Start with a clear team plan and assign SMART (specific, measurable, attainable, relevant, timely) goals to each person. Monitor progress at each step and devote more time to find out what your employees are doing right, instead of finding mistakes.

Images credit: Amazon

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